A FLO must contact the family within how many hours after the AF representative makes contact?

• A. 24 hours
• B. 48 hours
• C. 72 hours
• D. 96 hours

Answer: (C)

The timing of the Family Liaison Officer’s outreach after the AF representative makes contact is what this item tests. In practice, the FLO should reach out to the family within 72 hours of that initial contact. This window ensures the family gets timely support and a clear point of contact while allowing some coordination time for getting accurate information and arranging appropriate resources. Prompt outreach helps establish trust, reduces uncertainty, and connects the family with resources such as casualty assistance, counseling, and survivor services. Waiting longer than 72 hours can increase anxiety and confusion, while contacting too soon (earlier than 72 hours) can be impractical given necessary coordination and information gathering. The 72-hour timeframe strikes a balance between responsiveness and careful planning.